Shipping policy
Shipping & Delivery Timeframes
At Solis Pet Haus, we are committed to delivering your order safely and efficiently across Australia.
Standard Shipping
All standard orders are shipped via trusted carriers such as Australia Post and selected courier partners from our Australian dispatch locations.
Processing Time
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Orders are typically processed and dispatched within 2–3 business days
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During peak periods (e.g. Black Friday, Cyber Monday, Christmas, promotional campaigns), dispatch may take up to 7–10 business days
Delivery Time
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Metro areas: 2–5 business days
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Regional areas: 3–7 business days
Please note that delivery times are estimates only and may vary depending on your location, carrier delays, and public holidays.
Express Shipping (Selected Locations Only)
Express shipping is available for selected postcodes and will be calculated at checkout based on weight and location.
Processing Time
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Express orders are prioritised and typically dispatched within 1 business day
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During peak periods, dispatch may take up to 7–10 business days
Delivery Time
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Metro areas: 1–3 business days
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Regional areas: 2–5 business days
Shipping Fees
Shipping costs are calculated at checkout based on:
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Delivery location
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Order weight and size
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Selected shipping method
We may occasionally offer free shipping promotions, which will be clearly stated on our website.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
You can track your parcel directly via the carrier’s website.
Delays & Service Interruptions
While we aim to meet the above delivery timeframes, delays may occur due to:
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High-volume periods
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Carrier disruptions
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Weather conditions
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Public holidays
For the latest updates, please refer to the Australia Post service announcements.
Important Information
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Some items may be dispatched from different warehouses, which may result in separate deliveries
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Deliveries to Western Australia, Northern Territory, and remote areas may take longer
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We do not guarantee delivery dates and are not responsible for delays caused by shipping carriers
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Please ensure your shipping address is correct at checkout — we are not responsible for orders delivered to incorrect addresses provided by the customer
Lost or Delayed Parcels
If your order has not arrived within 10 business days after dispatch, please:
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Check your tracking information
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Contact the shipping carrier directly
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Reach out to our support team at info@solpet.com.au
We will assist you in resolving the issue as quickly as possible.
International Shipping (Optional — include if you plan to scale)
We currently offer limited international shipping. Delivery times and fees vary depending on destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees.
Contact Us
If you have any questions about your order or shipping, please contact us at:
📧 info@solpet.com.au