Privacy policy

1. Introduction

At SolPet Haus (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal information.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you access or use our website, purchase products, or interact with our services.

SolPet Haus is primarily operated in Australia and is governed by Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Our website and services are intended primarily for customers located in Australia.

2. Overseas Visitors

While individuals from outside Australia may access our website or place orders, SolPet Haus does not actively target or market its products or services outside Australia.

If you access our website from outside Australia, you do so at your own initiative and are responsible for complying with applicable local laws.
Where required by mandatory law, we will take reasonable steps to comply with applicable privacy obligations in other jurisdictions. However, this Privacy Policy is governed primarily by Australian law.

3. Information We Collect

We collect personal information that you provide directly to us, including but not limited to:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Order history and product preferences

  • Account or membership details

  • Communications with our customer service team

We may also collect limited technical information such as IP address, browser type and device information when you interact with our website.

We do not intentionally collect sensitive personal information unless required to provide our services or comply with legal obligations.

4. How We Collect Information

We collect personal information when you:

  • Create an account or membership

  • Place an order or make a payment

  • Contact customer support

  • Subscribe to marketing communications

  • Browse or interact with our website (including through cookies)

5. How We Use Your Information

We use personal information for the following purposes:

  • Processing and fulfilling orders

  • Communicating with you about orders, products and services

  • Managing accounts, memberships and loyalty programs

  • Providing customer support

  • Improving our website, products and customer experience

  • Sending marketing communications (where consent has been provided)

  • Preventing fraud and ensuring platform security

  • Complying with legal and regulatory obligations

6. Information Sharing and Disclosure

We do not sell your personal information.

We may disclose personal information to trusted third parties where necessary to operate our business, including:

  • Payment processors and financial institutions

  • Shipping, logistics and fulfilment partners

  • IT, hosting, analytics and website service providers

  • Professional advisers, regulators or law enforcement authorities where required by law

7. Overseas Storage and Disclosure

Personal information may be stored or processed by trusted service providers located in Australia or overseas.

Where personal information is disclosed overseas, we take reasonable steps to ensure that the recipient handles the information in a manner consistent with the Australian Privacy Principles, unless an exception under Australian law applies.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable essential website functions

  • Remember user preferences and shopping carts

  • Analyse website traffic and performance

  • Improve content and user experience

You may disable cookies via your browser settings. Please note that disabling cookies may affect website functionality.

9. Data Security

We implement reasonable technical and organisational security measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

10. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, or as required or permitted by law.

11. Your Rights

You may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of personal information (subject to legal requirements)

  • Opt out of marketing communications at any time

  • Object to certain data processing activities

Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies or content of those external websites.

13. Children’s Privacy

Our website and services are not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date and will take effect upon posting.

15. Contact Us

If you have any questions, requests or concerns about this Privacy Policy or how we handle personal information, please contact us at: www.solpet.com.au

Last updated: January 5, 2026